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saramac
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optical photoconductor

Our HP 4700dn color laserjet is giving a message, "the optical photoconductor needs to be replaced" when we send documents to ths printer.  What does this entail?  A search on "optical photoconductor" produces no results.  The printer was purchasd in 2009.  Thank you.

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Level 6 aks3621
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optical photoconductor

Hi Saramac,

Thankyou so much for posting this concern and sorry about this issue there. To get to the resolution soon , could you please tell me what is the operating system on the computer you are using ? 

 

Regards

Aks3621

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saramac
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optical photoconductor

Operating system is OSX 10.8.5

 

Thank you!

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optical photoconductor

Hi,

Thank you so much for the quick reply. Here is a link that might help you-

 

https://discussions.apple.com/thread/3282272?start=45&tstart=0

 

seems to be issue with the MAC OS , try updating the PC once and checking. Do write us back if you have further concerns.

 

Although I work for HP but I'm speaking for myself.

 

Click the Kudos Thumb in a post that helped you to say "Thanks".

Regards

Aks3621

 

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