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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-14-2014 11:39 AM

HP Recommended

Our HP 4700dn color laserjet is giving a message, "the optical photoconductor needs to be replaced" when we send documents to ths printer.  What does this entail?  A search on "optical photoconductor" produces no results.  The printer was purchasd in 2009.  Thank you.

3 REPLIES 3

‎05-14-2014 11:43 AM

HP Recommended

Hi Saramac,

Thankyou so much for posting this concern and sorry about this issue there. To get to the resolution soon , could you please tell me what is the operating system on the computer you are using ? 

 

Regards

Aks3621

‎05-14-2014 01:22 PM

HP Recommended

Operating system is OSX 10.8.5

 

Thank you!

‎05-14-2014 02:07 PM

HP Recommended

Hi,

Thank you so much for the quick reply. Here is a link that might help you-

 

https://discussions.apple.com/thread/3282272?start=45&tstart=0

 

seems to be issue with the MAC OS , try updating the PC once and checking. Do write us back if you have further concerns.

 

Although I work for HP but I'm speaking for myself.

 

Click the Kudos Thumb in a post that helped you to say "Thanks".

Regards

Aks3621

 

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