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05-14-2014 11:39 AM
Our HP 4700dn color laserjet is giving a message, "the optical photoconductor needs to be replaced" when we send documents to ths printer. What does this entail? A search on "optical photoconductor" produces no results. The printer was purchasd in 2009. Thank you.
05-14-2014 11:43 AM
Thankyou so much for posting this concern and sorry about this issue there. To get to the resolution soon , could you please tell me what is the operating system on the computer you are using ?
05-14-2014 02:07 PM
Thank you so much for the quick reply. Here is a link that might help you-
seems to be issue with the MAC OS , try updating the PC once and checking. Do write us back if you have further concerns.
Although I work for HP but I'm speaking for myself.
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