p1102W printer driver issue

[amgellen]

My printer stopped on me and I tried to reload the driver and now it gets to the plug in the USB and it just sits there like I never plugged it in and I can not figure out what is happening, HELP and suggestions will be tried and appreciated

[Rainbow23]

@amgellen,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print HP LaserJet Pro P1102w Printer even after reinstalling the drivers.

This issue could occur if the printer is offline.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link: Printer is Offline (Windows)

Also, try connecting it to a different port on the computer and check.

If the issue persists, then you may update the firmware from the link and then connect it on the wireless network: Firmware Update Utility

Let me know how this works.
 

You have a good day ahead.
 

[amgellen]

You know what I just saw that my computer is seeing the printer as a cd rom it has the printers name but it looks like a external cd rom above that is there a solution for this??????? I don't have a installation disc so keep that in mind, thanks

[Rainbow23]

@amgellen,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

This issue could occur if the drivers are corrupted.

And here's the step by step guide for you in the links to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Driver

Step 3: Update the firmware from the link: Firmware Update Utility

Let me know if this works.

You have a good day ahead.

[amgellen]

The printer is being seen as a cd rom and setup can't find it, windows did something and I don't what it was because I just downloaded the OS on a new drive and the printer worked, I think you need to contact microsoft and see what they did and have them undo it, I read that a guy put dll files from xp to his windows 7 machine and it worked and the printer was detected the right way

[Rainbow23]

@amgellen,

I am happy to know that the issue has resolved after downloading the OS on a new drive.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

It was a pleasure assisting you. You have a good day ahead.

[amgellen]

Nothing is resolved I still can't get the printer installed are you a virtual assistant because you are not being much help

[Rainbow23]

@amgellen,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum