page too complex

[cairns]

My HP colorlaser jet 2840, all of a sudden will not print.  It displays "page too complex to print"

I have installed new updates, tried uninstalling the software and reinstalled.

HELP!!

[mdlomoon · Accepted solution]

In order to fix this you need to turn off High Speed USB in the Secondary Service menu.

To access the Secondary Service Menu press the Menu button and the number 2. Use the < arrow to navigate to the High Speed USB selection.
Press Enter and then use the arrow key to go to Off and press Enter again. Press the Cancel button twice to exit the Secondary Service Menu

[cairns]

Thank you very much!!  It's all fixed!!!

[mdlomoon]

No problem. I've dealt with these units a lot as an ASP. Just a tip. If you use 3rd party toner with these you must be extremely wary. The LJ 2500 has almost identical toner carts and sometimes the 3rd party companies use these for the 2840...they knock the carousel out of alignment because they are just slightly off in size. If you are out of warranty you are looking at a $600 repair.

[Fubar]

Why would this printer suddenly decide that the "print job was too complex" after working just fine for over 3 years?

[marymerrell2]

How do I access the Menu to get to the Secondary Service Menu in  Win 7?  I ned help getting this started.  Thank you.

[bonitapsq]

I tried your fix for page to complex error on my 2840.  Now I'm getting an error on my print screen.  Status says "needs troubleshooting".  When I click on troubleshooting it tries to fix it but gets stuck in the respooling process.  I just attached my new HP laptop with Windows 7 and I haven't been able to print since then.  Help!

[dave1962]

thanks for the help that was right on!!!

[spookyn]

awsome, worked great.  thanks