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‎02-07-2017 10:23 AM

HP Recommended
Product: ENVY 5532
Operating System: Mac OS X 10.6 Snow Leopard

when printing Word docs the printer runs several blank pages then says their is a paper jam.  when i pull out the paper it then prints the document but also runs several more blank pages

1 REPLY 1

‎02-07-2017 03:12 PM

HP Recommended

Hi @epure,

 

Welcome to the HP Support Forums!

 

Go to Color or Black Ink Not Printing for detailed troubleshooting steps.

 

Let me know if that helps!

 

 

Cloud Queen
I am an HP employee. I work on behalf of HP.

Click the thumbs up + button if I have helped you.

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