password forgotten of the plotter HP desgnjet Z6800

[fatimazahrae]

Hello I set a password for the plotter hp designjet z6800 on the printer settings page https://172.28.171.171/ that s our local ip address of the plotter , the matter is I forgot the password and the user name, I have this message the server 172.28.171.171 is asking for user and password , the server reports that is from privileged-EWS , and after I fill a user and password I have this message embedded web server you are not authorized to see this page . thank you to help me to set again the password

[rasheddul]

Hi,

Thanks for contacting with HP Support Forum.

Please follow the below steps:

Turn off the printer then,

EEROM Reset.

EPSOM reset procedure:

Entering the Service Tests Menu: 

1.  Make sure the printer is switched OFF from the power switch on the front of the printer and NOT from the power switch on the back of the printer

2. Hold the Up arrow key and the Cancel key down and switch the printer ON using the front power switch. Wait until you hear one beep (usually after 5 seconds) before releasing ALL three keys.

3. Once inside the Service Tests Menu use the Arrow keys to scroll through the “Service Tests” selections. Press the Enter key to begin a specific test when the required Service Test is highlighted

NOTE: The Service Tests work in a special Mode which does NOT require the full Initialization of the Printer. Therefore it is important that once you have finished with the Service Tests, you MUST power OFF the Printer and Power ON again before trying to print. 

NOTE: In some cases a quick press of a button may not be recognized by the Printer. When pressing a button, be sure to press it deliberately and all the way to the bottom of its travel. 

NOTE: If the Printer hangs up during a test, switch the Printer OFF and restart from step 1.

If you need more support you may download the service menual from below link:

http://www.partsnow.com/docs/service-manuals/hp-designjet-z6100-service-manual.pdf

I hope that information will help to you.

N.B: Please don't perform any others utility for diagnosis until you get better knowledge.

Regards,

Rashed

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