photosmart C410 ink system failure

[nlf1]

I have the following error message: 0xc19a0020.  I have replaced all of the ink cartridges and turned off the printer multiple times.  I cannot get the ink failure to clear on the printer and on my Mac it continues to say the ink may be low even though supplies indicates all the cartridges are full.  I tried manually cleaning the print head and again turning off the printer to no avail.  I cannot get beyond the low ink cartridge message to enable me to clean the print head through my computer.  Please advise and thanks.

[Jeet_singh]

Hi @nlf1,

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I see from the post that you are getting a '0x' error message on your HP Photosmart printer. I'll be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a Hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridge and then try to print a test page and check if it works.

Next, I would suggest you check for the latest firmware update if available for your printer, using this website.

For additional steps, please follow this link: Click here

If nothing helps, I would suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,