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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2017 06:31 PM

HP Recommended
Product: photosmart d110
Operating System: Mac OS X 10.11 El Capitan

After inserting two new HP cartridges priniting quality started to deteriorate. Ran successive head cleanings with no improvement. Upon removing cartridges and re-inserting, the color cartridge is not recognized. Nothing looks different on color side vs  black side. Printer is no longer supported by HP. Any suggestions?

1 REPLY 1

‎05-12-2017 08:09 AM

HP Recommended

Hi @AppleGal,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues with your HP Photosmart e-All-in-One Printer wherein the cartridge does not get recognized.

 

This issue could occur if the ink cartridge does not have the full electrical contact with the printer.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Ink Cartridge Error Messages

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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