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‎01-19-2023 09:23 AM

HP Recommended

Hi, 

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Check ink levels and replace low or empty cartridges

Low ink levels can result in poor print quality or errors. HP recommends having replacement ink on hand when cartridges are low.

  1. Check ink levels.

    • From the printer control panel: Look for an ink drop, a cartridge icon, or an Ink Levels menu.

    • From the HP Smart app: Open the HP Smart app. Estimated ink levels display on the Home screen.

    • From the printer software: Open the printer software, and then click the Supplies or Ink Levels option.

    • Ink Tank, Smart Tank, DeskJet GT printers: Look at the ink tank windows on the printer. Most printers with ink tanks have a minimum fill line.

  2. If any of the cartridges or tanks are low on ink, or if you see a Low ink message, replace the low cartridge or refill the empty tank.

Clean the printheads or cartridges

Use a printhead or cartridge cleaning tool in the printer software or on the control panel to resolve errors and improve print quality.

Use this cleaning tool when you see streaks, smudges, or colored or white lines on printed pages.

  • Control panel (printers with touchscreens only): From the Settings, Setup, or Tools menu, look for an option to clean the printheads or cartridges.

  • HP Smart app (Windows 10, macOS, Android, iOS): In the app, click your printer, click Print Quality Tools, and then select the option to clean the printheads or cartridges.

  • HP Printer Assistant (Windows): Click Maintain Your Printer, and then select the option to clean the printheads or cartridges.

  • HP Utility (Mac): Click the option to clean the printheads or cartridges.

After the cleaning, evaluate the page that prints. You might need to clean the printheads or cartridges more than once.

 

JessikaV
HP Support Community Administrator

I work on behalf of HP
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