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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-18-2015 05:58 AM

HP Recommended
Product: hp photosmartc4680
Operating System: Microsoft Windows 7 (32-bit)

I replaced my black cartridge which was a hp 300 and got a error message print cartridge problem. Left it for a  while and then was able to print a alightment page which was ok. I am only trying to copy at the moment. A message said the cartridge was ok, then I tried to copy the alignment page and the same message appeared. Can you help, thanks in anticipation Im driving my husband mad. ¡¡ Denise

1 REPLY 1

‎10-19-2015 01:46 PM

HP Recommended

Hi @denise9,

 

Welcome to the HP Support Forums! 🙂 I see you are running into a problems since replacing the cartridges on your HP Photosmart C4680. You are getting a 'Print cartridge problem' error message.

 

I would like you to start troubleshooting here: HP Photosmart C4600 and C4700 All-in-One Printer Series - A 'Cartridge Problem,' 'Cartridge Failed,'...

 

What are the results, are you now able to print?

 

I will watch for your reply.

 

Thank you,

HevnLgh
I work on behalf of HP



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