print error on HP4524

[KK30]

When trying to print Excel from laptop the print job is automatically sent via eprint (which i have never set up on my printer). I then have an error message appear on the screen saying 'loading' & eventually 'printer not responding' - how can i rectify this?

[Rainbow23]

Hi @KK30,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print Excel files from your HP Officejet J4524 All-in-One Printer as it is automatically sent via ePrint and I also see that you have never set up ePrint on this printer.

This issue could occur if the web services are enabled on the unit.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you to disable the web services:

1. On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.

If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.

2. Select Turn Off, Disable, or Remove, depending on your printer model.

3. Follow the on-screen instructions to turn off Web Services.

Let me know how this works.
 

You have a good day ahead.