printer Hp 8630

[BJewett35]

I have had my HP Laptop with my HP printer conected on the home WiFi for over a year now with no issues. Recently I have been experiencing printing errors. Every day to two days I have to remove the printer and reinstall it other wise it will not connect and I get Priner is off line message.

 I have tired the following

 restarting the printer

 restarting the computer

restarting the home WiFi

Ive used the HP troubleshoot software as well

 the only thing that works is if I remove and reinstall the printer every time i want to print or scan anything.

[EMX-1]

hi..

sorry to hear that ..

What it might be will be frequency and band width of the wireless router.. what you can do is to configer the router setting specific one channel to the printer for the net work.

rgds

emx-1

[ceejay_2012]

Hi BJewett35

Thank you for visiting HP Forum.

I would suggest that you try to connect to WIFI and see if there's a FW update available on this product?

http://support.hp.com/us-en/product/HP-Officejet-Pro-8630-e-All-in-One-Printer-series/5367618/model/...

Thanks 

[sanjiwolf]

Good day!

We have released the latest print scan doctor which might able to help you to resolve this issue automatically.

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

Let me know if this help. 🙂

[SS_17]

Hi ,

Let me help you to fix this issue.

These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and makes your router secure and hack proof.

1. Set a Static IP in the printer outside the DHCP range of the router (check your manual). This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed. 
2. Verify in the printer that 'Auto Off/Sleep' is disabled and/or the System Mode Time Out is set to zero (0). Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home Page (EWS). Also check your Printers Properties.
3. If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.
4. If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 as the Alternate DNS server. 
5. Wireless printers only work on the 2.4Ghz band.
6. Verify the printer is on the latest firmware by checking with the HP Support site.

In the router: (Refer to your router manual for information) 

1. Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 
2. Set router to 20Mhz only, or 145Mbps depending on router. 
3. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode. 
4. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why, search the web).
5. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same, they must be different for all bands, even for any Guest networks.
6. SSID broadcast must be enabled.
7. Save all settings. Power off both, wait 2 mins.  Power on router wait 2 mins. 
8. Power on printer and verify it reconnects to router. 

Windows 7/8/8.1   Is Network Discovery on or off?

1. Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
2. Under Home or Work (current profile) / Network Discovery.
3. Select "Turn on network discovery" and save changes.

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .

[TechSupportGal]

Hi,

I'm sorry to hear about your issue with your HP printer. Let me try to help you resolve this issue.

Let me reconfirm that you are using a HP Officejet Pro 8630, and your operating systems is Windows 10.

From what I can see here, your printer is compatible with Windows 10.

If this is the first time you are using Windows 10 with this laptop, then you may want to visit this page to check if it has been tested to work on Windows 10. Also, do note that HP PCs manufactured before August of 2013 might not have a complete set of hardware and/or drivers required to use all of the features in Windows 10.  

If you are having problems with your printer while running Windows 10, and you know it is supported, use HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue.

Do let me know if this helped, or you have further questions.

Rgds,

TechSupportGal

[CFC2012]

Hi BJewett35,

You may want to check the 8630 printer firmware version?  The lastest firmware version was 1640B (you can get it from HP support web site).  Just save this firmware inside your PC and reflash into 8630 printer.  Alternatively, if you still encountered HP Pinters - Wireless drop issue, you can goto the following link, it can guide you how to resolve it.  Hope this helps.

http://hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net&as=true&se...

[TechSupportGal]

Hi,

Just checking if any of the suggested solutions helped? Do let us know how it went!

Rgds,

TechSupportGal