printer OK button not working

[casey1154]

I received an corrupt photo message and my wireless printer is telling me to press OK to continue but when I press the button, nothing happens. My printer also won't shut off or print anything else. That corrupted photo does not show up in my printer log to cancel it. Anybody know how to fix this?

[MarcelusWallace]

Hi @casey1154,

Welcome to the HP Community.

I understand the OK button will not work on your Photosmart printer. I will do my best to help, however, I am going to ask that you please let me know some more helpful information to help me research the problem for you.

Please respond to me with the following. If there are any steps here that you have not tried, please try them before responding and include the result in your reply back to me:

Which printer model do you have?

How is the printer connected (USB/ wireless/ wired/ Bluetooth)?

If you're running Windows, run the Print and Scan Doctor and include the results.

Is the printer plugged directly into the wall outlet (avoiding power bars and surge protectors)?

In the meantime, try a hard reset. A hard reset will attempt to restore the printer to a known working condition if that is possible. No user settings are lost with a hard reset. 

Hard Reset

Turn the printer on.
With the printer turned on, disconnect the power cord from the rear of the unit.
Unplug the power cord from the wall outlet.
Wait at least 30 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the unit.
If the printer does not turn on by itself, press the Power button to turn it on. 

If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.

I hope this helps. Have a great day.