Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
my computer is not connected to printer. anymore. the printed report says conectivity not run and no filtering fail
also my scanner won't work
Greetings @ scherese,
Welcome to HP Forums and Thanks for the post.
I understand that you are unable to print or scan over wireless, is that right?
Not to worry, I will be glad to help.
Are you able to make a copy on the printer?
Recommend you follow the procedure mentioned below to remove the printer software and settings from your computer and the setup the printer using USB connection.
Once the printer is working fine with USB connection. Refer to this HP Article to convert the USB connection to Wireless.
Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
Go to devices and printers, select any printer listed there and you will get some options on the top.
Click on print server properties.
You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
Delete all the instances of your printer listed in devices and printers.
Restart the PC.
Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
Type %temp% in the run box and click Ok or hit the Enter button.
It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).
If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
Restart the PC again.
Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
Connect the printer to your computer only when the setup prompts for the printer.
Once the printer starts to respond correctly over USB, refer to this HP Article to convert the USB to wireless.
Let me know if this helped.
Chimney_83 I am an HP Employee
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