printer doesn't cooperate with applications

[rybkad]

I can't print anything from my mobile. The printer doesn't respond. I can't connect with my Private Print app on the printer. I type my e mail and password but it doesn't go. I'm using the password I set on my HP account because this is the only I was setting.  All I get is "wrong password. try again". What's the problem? I'm using samsung s6 android.

[The_Fossette]

Hi @rybkad

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are unable to print from your Android phone.

I’d love to help!

Follow the steps in the below link and check if it helps.

http://hp.care/2luRqZS

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[rybkad]

I've read this many times before I posted here. It doesn't provide any solution to my problem.

[Rainbow23]

@rybkad,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

Let me jump in with a solution for this issue in place of my colleague. 

This issue could occur if the app is not detecting the printer. 

Please uninstall that app and then download and install HP AIO Remote App and check.

Please follow the link: Print and Scan from the HP AiO Printer Remote App (Android & Apple)

Let me know if this works.

You have a good day ahead.