• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 12:04 PM

HP Recommended
Product: M552 dn
Operating System: Microsoft Windows 7 (64-bit)

I bought this printer M552 dn two moths ago in the Netherlands. It worked properly. All of a sudden no prints. In WORD or EXCEL and also on the printer a message:  "the printer is interrupted" .

No paper jam. Switched the printer and the computer off and restarted. The problem stil exists.

Anyone who recognise this problem? How can I solve it?

 

 

2 REPLIES 2

‎02-22-2017 06:53 AM

HP Recommended

First you need to see if the printer works. Go to the menu on the printer and then go to reports and see if you can print a config or demo page from the printer. If you can, then your issue is communication between the printer and computer and the best thing would be to delete the printer on the computer and reload it just as you did when you first got it.

‎02-22-2017 10:18 AM

HP Recommended

The menu on the printer is also blocked with the message "interrupted"

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.