printer looking to photo tray

[spyder4077]

Keeps looking for paper in photo tray.  Defaults to photo tray.  Don't know how to chage in with Mac OS.

Thanks

[Dvortex]

Hello, @spyder4077 – Hope you are well 🙂

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I see that you are having issues with the Photosmart printer where the printer always defaults to photo tray. I’d suggest you reset the printing system to revert all the print settings to its default state. Here are the steps:
 

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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