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‎03-29-2017 02:23 PM - last edited on ‎03-29-2017 02:29 PM by Retired

HP Recommended

Need assistance.

 

thanks

1 REPLY 1

‎03-31-2017 07:18 AM - edited ‎03-31-2017 07:18 AM

HP Recommended

Hello, @officejet4500hp – Hope you are well 🙂

 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

Going through your post, I see that you are getting a “Mechanic error” on your HP printer. To assist you with this issue, I would like to know the printer model that you are using. Please reply with the same.

 

While waiting for your reply, I would also suggest the steps mentioned below to try and fix the issue:

 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Now try making a copy on the printer and let me know if that works.

 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂


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DVortex
I am not an HP Employee
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