printer now shows as Hpe print+jet advantage

[mcris]

cannot print document because my computer doesnot support jet advantage.I didnot add the app , it just changed on the computer as an Hpe print + jet advantage.  How can I just go back to HP envy 4520

[Riddle_Decipher]

@mcris

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand the printer now shows as Hpe print+jet advantage,

Don't worry as I have a few simple suggestions (Steps) to resolve your concern:

I recommend you delete the driver and root level and retry, follow the steps below:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

And then install the full feature software using HP: Click here

Keep me posted,

If the information I've provided was helpful, 

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That'll help us and others see that we've got the answers!

Good Luck.

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Thank you for posting in the HP Support Forum.  Have a great day!

Regards,