printer problems

[Lisaj17_]

When I turn my printer on I get a message that says to check the right ink cartridge.  I have put a new cartridge in it and I still get the same message,  I have removed th cartridge many times and put it back in and I still get the same message.  I deleted the printer from my computer and now I can't reinstall the program.  Very frustated!!!!

[DavidSMP]

Hi @Lisaj17_,

Good Day.  Thank you for visiting the HP support forums. I understand that you are having issues with the printer not accepting the new cartridge. I will be really glad to assist you here. 🙂

Splendid description and superb analysis of the issue before posting. Kudos to you for that. 🙂 You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this.

For better clarity, I would require more information regarding this to assist you.

• What is the exact error message that you get?
• Was it on the computer or the printer?
• Did you bypass power strips and connect the printer directly to the wall outlet?

For a start please try these steps:

• Please perform a hard reset.
• Please check if packing material has been removed from the new cartridge.
• Please try the old cartridge and check if the error message comes back?

Here are 3 links and please follow the most appropriate link to troubleshoot based on the error message

Link 1 HP PSC 1600 and 2350 All-in-One Series - 'Incompatible Print Cartridge' Error Message Appears on the Control Panel Display: https://support.hp.com/us-en/product/hp-psc-1600-all-in-one-printer-series/390314/document/c01650916

Link 2: HP PSC 1600 and 2350 All-in-One Series - 'Incorrect Print Cartridge' Error Message Appears on the Control Panel Display: https://support.hp.com/us-en/product/hp-psc-1600-all-in-one-printer-series/390314/document/c00249451

Link 3: HP PSC 1600 and 2350 All-in-One Series - 'Problem with the Print Cartridge' Error Message Appears on the Control Panel Display: https://support.hp.com/us-en/product/hp-psc-1600-all-in-one-printer-series/390314/document/c01650850

Then if the printer still does not work there could be a hardware issue with the printer.

Please contact HP phone support to get the printer or cartridge replaced.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

If one of the links corrects the issue for you, then please try to make a few copies directly from the printer. If it copies fine, please uninstall the printer drivers completely and reinstall it by following these steps if the computer has a windows operating system:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the steps for Regedit if that is not an option.
• Restart the PC again. 
• Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
• Connect the printer to your computer only when the setup prompts for the printer. 

Please perform these steps patiently and diligently to try and correct the situation.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂