printer reboots every time i send it a print job

[sliver1081]

Printed a document successfully 5 minutes ago via wireless.

Sent another document to the printer via Wireless. (via Android mobile phone, as I'm using a work computer as a desktop that I'm not allowed to install the printer on).

Now every time I print, the printer just reboots and acts as if there was no print job whatsoever. I've tried powering the computer on/off, printing from a separate mobile device (android tablet), plugging the printer directly into the wall outlet, and using wifi direct connect. No success.

On the Android devices, I get an array of printing error messages: Printer blocked, Print spooler printing (and never printing). If i do succeed in getting it to "print" ... nothing prints and on the Printer, I see the error message: 79 Service Error, turn off then on on the Printer before it reboots.

Suggestions?

[Kumar0307 · Accepted solution]

@sliver1081, Welcome to the HP Support Community! I’m here to help.

I see that the printer restarts when a print command is given. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[SofiaML]

Hi there,

Follow the link below for more information on how to solve error 79:

Solution: 79 Error Turn off then on 

Regards,

SofiaML