My printer keeps saying it's out of paper when it isn't and it makes 4 soft beeps and then a loud grinding noise when it tries to print. I've tried shutting it down and trying different/less paper. I've also tried checking the rollers and removing and replacing ink cartridges. Thanks!
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.
Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
I read your super quick response. Excellent work. I am really happy for you that the printer is being replaced. You've displayed amazing attitude, great fortitude and tremendous patience to get the issue resolved. I am glad we worked as a team to get it fixed. Kudos you for a job well done. 🙂
Trust me I've done all I can to help by keeping your best interest in mind.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂
Do take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂
DavidSMP I am an HP Employee
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