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02-14-2022
07:02 PM
- last edited on
02-15-2022
06:25 AM
by
Ric_ob
I keep getting paper jam message on my printer.
HP OfficeJet 3830 All-in-One Printer series.
Scan Doctor says there are no problems accept a paaper jam.
Computer will print one or 2 pages and then it says paper jam or tray.
I put the paper in slowy and carefully and there is no papaer stuck in there.
I restarted the printer and unplugged it and still have the problem.
The last time I printed it cut off part of my document and it was very hard to see although scan doctor says I still have plenty of ink.
Is there hope to save this or should I just buy a new printer?
Thanks.
flap40
02-26-2022 09:17 AM
Hi@flap40,
Welcome to the HP Support Community! I'd like to help!
I see you are experiencing Paper Jam issues with the HP OfficeJet 3830 All-In-One Printer.
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. This link apply to both real and false paper jams.
I have a few recommendations
Clear jammed paper from the ADF
Hope this helps! Keep me posted.
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