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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-15-2017 01:15 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)
Spoiler
 

My HP ENVY 7640 is telling me the cover door is open so it won't print. I have looked all over the printer and its not open. Any suggestions to get this issue resolved? Thank you for your help

1 REPLY 1

‎02-16-2017 02:52 PM

HP Recommended

Greetings @KenandSue, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are getting a message on your printer screen, saying the cover is open and are unable to print. Happy to help. 

Have you tried any troubleshooting steps on your own?

 

Recommend you to do a hard reset on the printer. 

Disconnect the power cord of the printer.

Leave it idle for a minute.

If you are using a surge protector, disconnect it and connect the printer to the wall outlet directly. 

Turn the printer ON and check.

If the issue persists, make sure the tray is seated corrected. 

Remove the paper loaded in the paper tray and insert it back and check. 

Also, refer to this article for assistance. 

If the issue persists, there might be a sensor issue and recommend you to contact our phone support for the service options available. 

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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