printer says ink cartridges depleted even with new cartridges installed

[ken20]

When attempting to print or copy using my officejet model 6600 printer I got the message on the printer that said your cartridges is depleted.  I bought new ink crtridges from HP, installed them and i still grt the same message when attempting to copy or print.

[Barachiel]

@ken20

Good Day. A warm welcome to the HP community.

Please try these steps:

Reset the printer

A printer reset can resolve some ink cartridge issues. Follow these steps to reset your printer.

1. Press the Power button () to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the Power button () to turn it on.

Clean the ink cartridge contacts

Ink buildup or debris on the ink cartridge contacts might cause an ink cartridge error. Follow these steps to remove, inspect, and clean the problem ink cartridge (the ink cartridge or cartridges indicated in the error message).

   CAUTION:

Clean the ink cartridges one at a time. Do not leave an ink cartridge outside of the printer for more than 10 minutes. Also, never turn off the printer when an ink cartridge is removed from its slot. Leaving ink cartridge slots empty might cause damage to the cartridge ink system.

1. Gather the following materials:

   • Distilled water (tap water might contain contaminants that can damage the ink cartridge)

   • Cotton swabs, coffee filter, or other soft, lint-free material

   • Clean sheet of paper

2. Open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.

3. Remove the ink cartridge from its slot.

   Figure : Remove the ink cartridge from its slot

   

4. Place the ink cartridge on a sheet of paper with the copper strips facing up.

5. Clean the copper-colored contacts.

   1. Lightly moisten the lint-free material with distilled water and squeeze out any excess water.

   2. Gently wipe the ink cartridge copper contacts clean until there is no ink residue or debris on the cloth.

      Figure : Copper-colored contact on the ink cartridge

      

6. Carefully reinsert the ink cartridge into its slot, and then push the ink cartridge forward until it clicks into place.

   Figure : Push the ink cartridge forward in the slot until it clicks into place

   

      NOTE:

   Make sure that the colored dot on the ink cartridge label matches the colored dot on the carriage slot.

7. Repeat these steps for the other ink cartridges, if necessary.

8. Close the cartridge access door.

Keep me posted. 🙂