• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-21-2017 06:56 PM

HP Recommended
Product: HP 6830
Operating System: Microsoft Windows 10 (64-bit)

I have an HP 6830 all in one printer that for some reason will not turn off. When I hit the OFF button it will just show "shutting down" in a blue circle and never turn off. I have tried unplugging it for 5 min. and it will come back on when I push the ON button. It will print web pages, but if I try and print something (not on the web, not through the computer) on the glass screen, it won't print that either.  Has the same spinning blue circle. I have unplugged it and done this a few times (also restated my computer and cleared the cookies) and it still won't turn off with the power button.

Hope this makes sence.

 

David

1 REPLY 1

‎05-21-2017 08:06 PM

HP Recommended

Try here the HP web site to be sure.

 

https://support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/model...

 

If you do this 2-3 times and no joy, your printer needs service.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->