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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-21-2017 06:56 PM

HP Recommended
Product: HP 6830
Operating System: Microsoft Windows 10 (64-bit)

I have an HP 6830 all in one printer that for some reason will not turn off. When I hit the OFF button it will just show "shutting down" in a blue circle and never turn off. I have tried unplugging it for 5 min. and it will come back on when I push the ON button. It will print web pages, but if I try and print something (not on the web, not through the computer) on the glass screen, it won't print that either.  Has the same spinning blue circle. I have unplugged it and done this a few times (also restated my computer and cleared the cookies) and it still won't turn off with the power button.

Hope this makes sence.

 

David

1 REPLY 1

‎05-21-2017 08:06 PM

HP Recommended

Try here the HP web site to be sure.

 

https://support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/model...

 

If you do this 2-3 times and no joy, your printer needs service.

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