I have an HP 6830 all in one printer that for some reason will not turn off. When I hit the OFF button it will just show "shutting down" in a blue circle and never turn off. I have tried unplugging it for 5 min. and it will come back on when I push the ON button. It will print web pages, but if I try and print something (not on the web, not through the computer) on the glass screen, it won't print that either. Has the same spinning blue circle. I have unplugged it and done this a few times (also restated my computer and cleared the cookies) and it still won't turn off with the power button.