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David-F
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printer will not turn off.

HP Recommended
HP 6830
Microsoft Windows 10 (64-bit)

I have an HP 6830 all in one printer that for some reason will not turn off. When I hit the OFF button it will just show "shutting down" in a blue circle and never turn off. I have tried unplugging it for 5 min. and it will come back on when I push the ON button. It will print web pages, but if I try and print something (not on the web, not through the computer) on the glass screen, it won't print that either.  Has the same spinning blue circle. I have unplugged it and done this a few times (also restated my computer and cleared the cookies) and it still won't turn off with the power button.

Hope this makes sence.

 

David

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sabretooth04
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Message 2 of 2
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HP Recommended

Try here the HP web site to be sure.

 

https://support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/model...

 

If you do this 2-3 times and no joy, your printer needs service.

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