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- printer won't feed brochure paper

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02-15-2017 05:38 PM
My hp Envy 5664 will not feed *hp brochure paper 180g, 48 lb*
This paper is glossy and claims to be able to print on both sides
I am able to print glossy photo paper, only on the gloss side, so cannot substitute for the brochure paper
Any ideas?
02-16-2017 04:07 PM
Thank you for joining HP Forums.}
I'll be glad to help you 🙂
As I understand the printer won't feed brochure paper,
Don't worry as I'll be happy to help, however, to provide an accurate solution I need a few more details:
When was the last time it worked?
Have you made any changes to the printer settings/preferences to check if it works?
If you haven't changed the printer settings to your preference, please follow the steps mentioned below:
Click here to get information on Printing Photos using MacOS
To fix issues with the print quality: Click here
Keep me posted,
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts,
Mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
