printer won't go online

[mikapaprika]

I recently moved into my dorm and tried setting up my printer. Although I can print through Direct Printing (where I switch the wifi on my laptop to my printers direct wifi), I cannot print without it even though my printer's name shows up on my nearby printers. My printer is connected to a stable internet connection and the reports looks fine so I don't understand why when I try to connect to the printer as I try to print something from my laptop, it takes a long time to try to connect to the printer and then it ends up not being able to. The thing is, a few days ago, I was actually able to connect to the printer to download the HP software and everything was working and now it isn't. Does anyone know what a solution might be to this problem?

[Donal_M]

Hi,

Have you been able to connect both your printer and any device that you want to print from to the same wifi network (your home wifi)? This is the best way to print wirelessly.

[mikapaprika]

Yes, they are both on the same network. The printer sometimes shows up as "online" if I re-add it but when I try to print something using this new added printer it's status goes to "in use" and my laptop is unable to find or connect to the printer

[Donal_M]

Hi,

Try removing the printer and then re-adding it by opening the preferences tab and then selecting "printers & scanners".

From there, click the minus sign under the printer icon to remove the printer and then re-add it using the plus sign.

This often helps if you are experienceing printer offline issues regularly.

If the issue persists, restart your mac and try again and if this doesn't help, then restart your router also.