printer won't stop printing

[themarmaladecat]

My HP DeskJet 2132 will not stop printing.  I want one copy and get 13!  I cannot afford this wastage.  Why is this happening and what can I do to fix it?

[The_Fossette]

Hi @themarmaladecat

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is printing continuously.

Don’t worry, I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2fwBmET

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[themarmaladecat]

Hi The Fosette,
Unfortunely your advice didn't help.  I had explored all those settings already with no success.  I have discovered however, that if I select the page 1-1 option or 1-7 option... whatever number of pgs my document is... then I don't get extra copies?

Perhaps it's a driver problem?

Tx! and apologies for the slow response,
Lydia.

[The_Fossette]

Hi @themarmaladecat

Thank you for posting back.

I recommend you to uninstall the printer completely and install it again on the computer.

Uninstall the printer again from Programs and features (Control Panel)

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 

If possible, delete the printer from the registries using regedit or using any other 3rd party application.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!