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shaunhickey
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printer wont print

HP Recommended
HP Deskjet 3512
Microsoft Windows 10 (64-bit)

My printer makes all the tight noise. The paper goes through the sytem then there is nothing on the page. Accourding to the HP software there is plenty of ink.

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Dvortex
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Message 2 of 2
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HP Recommended

Hello, @shaunhickey - Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

Going through your post, I understand that your printer is printing out blank pages. To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

 

If the copy also comes out blank, then try cleaning the cartridges as suggested below:

 

  1. Right-click the Start button () in the lower left corner of the screen, click Search, and then type HP.

  2. Click your printer ().

       NOTE:

    You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().

    HP Printer Assistant opens in a new window.

  3. Click Maintain Your Printer (). The HP Toolbox opens.

  4. Click the Device Services tab.

  5. Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the cartridges.

  6. After running the tool, click Print to print a diagnostic report. If the print quality is still unacceptable, follow the on-screen instructions to run a Second-level clean.

 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂


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DVortex
I am not an HP Employee
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