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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-11-2023 11:58 AM

HP Recommended

Lots of us are having this issue Even after following all troubleshooting steps. What do we do?

‎01-13-2023 04:14 PM

HP Recommended

I tried resetting printhead/reseating cartridges etc.  no fix.  This started after i replaced a magenta cartridge as I have done many times before.

‎02-08-2023 03:05 PM

HP Recommended

Just happened to me a few hours ago.  hp 8620.  I did everything hp said early in this thread with no luck and it seems as of late, hp has chosen to move on and let people flounder.  Next printer will not be hp.

‎03-06-2023 12:25 PM

HP Recommended

I had the same issue and tried all the suggested fixes, such as powering off, unplugging the printer, removing the printhead and checking the connections, and nothing worked...until...I deactivated my HP Instant Ink account.  I obviously did this because my printer was no longer working.  However, as soon as I did this, the error message my printer display had been showing that indicates it could not connect to the server disappeared immediately, and I was instantly able to print.  So I suspect there was some software glitch caused by the Instant Ink service that was corrected after I deactivated my account.  I am back to using my 8610 but am buying my own ink rather than reactivating the Instant Ink service.  In fact, I purchased some non-HP print cartridges from Amazon that are working just fine.  I liked the Instant Ink service but it seems to have been the culprit of our printhead error messages in our case.

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