prints color out of alignment. How do I fix?

[YvetteL]

How do I fix the color misalignment?

The color is printing as if in a 3-D movie (out of phase).  I've run the toner report and the black prints fine but all the colors are out of alignment.

The printer is 1 month old.  This is a hard-wired connection.

I would prefer to make any fixes from logging into the IP address as the printer is in a different building.

How do I fix this?

Thanks!

Yvette

[ScannerAndPrint]

Your color planes need aligned.  You can force a calibration through the control panel:

1. On the product control panel, open the System Setup menu.

2. Open the Print Quality menu, and select the Color Calibration item.

3. Select the Calibrate Now option.

[YvetteL]

I did do the calibration, rebooted, and also cleaned the page.  None of these items had an any affect.  The color situation came up this week.

[Dovid]

First, you can do the calibration from a separate building by opening a web browser and typing the IP address only into the upper window of your screen.  Unless there is a password set, you should find the ability to calibrate.  Since calibrate ALL seems not to have worked for the color plane registration, you might have to go to the machine and see if all 4 cartridges are seated completely in their cartridge slots.  If the cartridge is not centered and completely installed, it can work but the machine's ability to calibrate colors may not be able to bring it into alignment because it might be too far out.  Keep us informed.  Dovid

[ScannerAndPrint]

The most likely reason the calibration didn't fix the CPR (color plane registration) issue is the toner cartridges are low.  If the toner cartridges are close to empty the patch won't be dark enough to get a good calibration.  If the cartridges are not empty, we'll need a copy of the event log and diagnostics page.

[YvetteL]

As a reminder, Black prints fine, all other colors are appearing OFF from the image of the 6 dots in a pyramid shape next to the colors in Color Diagnistics

I can't attach a pdf or any of other files to this message. 

Here's the Event log

Entry #4; Code 54.1501; Page 314; Description Cyan CPR pattern can't be read

Entry #3; Code 54.1103; Page 314; Desciption Yellow Density Range Error

Entry #2; Code 54.1501; Page 16; Description Cyan CPR pattern can't be read

Entry #1; Code 54.1103; Page 16; Yellow Density Range Error

Here's the Supplies Status Diagnostics Report

Black Cartridge 60%

Approximate pages remaining 350

Supply Level Normal

Serial Number: 1099695363-3F13

Pages printed with this supply 310

Frist Install Date: 20170302

Last Used Date: 20170322

Cyan Cartridge 70%

Approximate pages remaining 550

Supply Level Normal

Serial Number: 0569181441-3H01

Pages printed with this supply 300

First Install Date: 20170302

Last Used Date: 20170322

Magenta Cartridge 70%

Approximate pages remaining 600

Supply Level Normal

Serial Number: 1155925250-3F07

Pages printed with this supply 300

First Install Date: 20170302

Last Used Date: 20170322

Yellow Cartridge 70%

Approximate pages remaining 650

Supply Level Normal

Serial Number: 0643499268-3H07

Pages printed with this supply 300

First Install Date: 20170302

Last Used Date: 20170322

Thank you so much for your help!

Yvette