protected cartridge error

[Donr59]

Put  in re-manufactured cartridge - got the "protected Cartridge" error.  Went & bought new HP cartridge - still got same msg.  How do I get around this error?  Ctg is a HP 63 Black.

Donr59

[Bob_Headrick]

The troubleshooting steps in the document here may help resolve the "cartridge protection" error on your Envy 4512 printer.  Reset the printer as shown in step 6.

[Jeet_singh]

Hi @Donr59,

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I see from the post that you are getting protected cartridge error on your HP Envy4512 printer. I'll be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove the cartridge and perform a hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

If nothing works, I would suggest you perform a reset on the printer. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
 
Let me know how that goes. Good luck!
Cheers 🙂