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‎05-06-2015 09:20 AM

HP Recommended
Product: photosmart 6520
Operating System: Microsoft Windows 7 (64-bit)

I can't print in color.  Black is fine.  I have turned off Greyscale.   There is a question mark ,?, for estimated ink levels.  The Print Quality report shows good black ink and faint color for the color cartridges.  I have cleaned and aligned the Printheads twice with no improvement.  The Alignment report shows no color.  The Status Report shows no ink levels and 2 for Ink Zone.  All of the 564 cartridges were recently refilled for the first time at Costco using HP cartidges

1 REPLY 1

‎05-06-2015 03:25 PM

HP Recommended

Hi,

Using a refilled cartridges, the estimated ink levels will not be accurate or may not be desplayed at all as you described, that is expected as you may find listed below:

http://support.hp.com/us-en/product/HP-Photosmart-6520-e-All-in-One-Printer/5169038/model/5169040/do...

 

I suggest replacing the ink cartridges with a genuine HP ink cartridges and fo through the routines below to troubleshoot print quaity issues as you describe, you may follow this document for a detailed troubleshooting steps:

http://support.hp.com/us-en/product/HP-Photosmart-6520-e-All-in-One-Printer/5169038/model/5169040/do...



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