• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-07-2014 01:41 PM

HP Recommended

My printer came with two black cartridges, a small one and an XL large one.

My question is that my printer stops printing black when the small one is low even

though the large one is over half full. Is this normal? I spent an hour and a half with

tech support but was told to just replace the small one?????

1 REPLY 1

‎06-07-2014 03:09 PM

HP Recommended

The smaller cartridge is the photo cartridge, used for printing dark areas when photo paper is selected in the driver, or when "automatic" paper selection is enabled and the media type is detected as photo paper.  It may also me used in some cases when printing graphics on plain paper.  If you are printing on plain paper make sure "plain paper" is selected in the media type selection for the driver.

 

The Photosmart 7525 may require ink in all colors (including photo and black ) to prevent clogging the printheads.  See the document here for information on how ink is used.  The photosmart 7525 is an IIC printer in the terminology of that document.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.