"49 Service Error - Turn Off Then On" - M251nw LaserJet200

[rumaih]

I went today and exchanged my printed for a none WiFi version M276n. and the same problem happened again. After i read the post about Boxee Box conflicting with printer. I gave it a try and swictched my Boxee box off. Till now its a whole hour with no "49 service error" It semmes that boxee was the problem

[Config123]

Manual Suggests a power issue.  Printer not getting enough voltage.  Plug directly into a wall socket not a surge protector.

Read about Error Code 49 in manual.  This would explain why a returning printer and getting a second printer will have the same problems.

[elite-net-tech · Accepted solution]

After hours of messing around with these printers here is how I resolved the issue of the 49 service error...

I unplugged the network cable from the printer, then created a peer to peer network directly from the printer to my laptop. I had to manually assign an IP address to my laptop.

For example: The printer had a manually assinged IP of 192.168.10.45. Subnet: 255.255.255.0. Default Gateway: 192.168.10.1

I connected an ethernet cable directly from the printer to my laptop and assigned my laptop the following IP scheme:

IP address: 192.168.10.35

Subnet: 255.255.255.0

Default Gateway: 192.168.10.1

Then I logged into the GUI of the printer by typing in 192.168.10.45 into Internet Explorer. Under the "Networking" tab I clicked on "Advanced" in the left side menu.

Then I unchecked all the "Enabled Features" except for "IPv4", "DHCP", and "9100 Printing". Leave those checked.

After clicking "Apply" I connected the printer back to the network and everything worked just fine.

I guess you can re-enable other feautures that you might need like "Airplay".

Not sure why HP comes with all these processes... It's is such a hassle and creates so many problems.

If you have any questions feel free to contact me at {Personal Information Removed}

~Chris

Elite Network Technology

IT Consultant

[Ciara_B]

Hi Chris, thanks for this.

[nbnew25]

Hi all,

I'm also same issue with HP 1563dnf printer.

I found root cause. It's network problem.

I could use USB cable to connect printer and printer doesn't show "49 service error. Turn off then on", not auto restart.

I could connect direct computer to printer (peer to peer, use lan cable, but not join to old office network)

If I reconnect printer to office network, Printer show error again.

I have printer IP is "192.168.1.99", another computer IP is "192.168.1.x"

I fixed:

   1. I reconfig router network. I change subnet mark of router and DHCP from 255.255.255.0 to 255.255.254.0 ( to use both 192.168.1.x and 192.168.0.x)

   1. I unplug printer lan cable

   2. I change Printer IP to 192.168.0.99, subnetmark 255.255.254.0

   3. I plug printer lan cable

   3. I unplug and plug my computer cable. (to change subnet mark to 255.255.254.0, but IP is still 192.168.1.x)

   4. I research New HP Printer in my computer. (IP 192.168.0.99)

It's OK with me.

[HsbHlass]

Dear All ..

My Case Is That I did All known trobleshoting for the printer,and now my printer is connected to pc through USB cable, and the main issue is when i print any PDF Documet it give me ( 49 Service Error - Turn Off Then On ) and it restart alone with blanc paper.

[madroc]

I'm having the same issue.  I have tried turning printer on and off, tried connecting directly to the computer instead of wireless to no avail.  They suggested changing the IP address for the printer in my computer and the printer but I don't know how to find the IP address, let alone change it! 

If you figure this out, please post.  Thanks!

[madroc]

Hi Chris.  Can you be more specific about how you find the IP address your computer assigned and how you find the IP address of your printer?  I am now unable to print either thru a direct connection to the computer or thru WIFI.  Thanks!