"Cannot Install software" result for HP Deskjet2135 on MacBook running on OS X 10.9.5

[ricamendz]

I just purchased a brand new HP Deskjet 2135 and have been encountering problems with the installation of the driver on my MacBook Air (running on OS X 10.9.5). 

During Downloading from HP Easy Start (both from the CD driver installer and also online), a pop-up box appears saying "Cannot install software. The software cannot be installed. Try again later." Though it finishes the Download, the next Waiting bar hangs. I've been doing this for 4 days but no success. In fact, I made ample space on my hard drive prior to attempting the download for the first time & connected to various, more stable net connection thinking it's a connectivity issue but I get the same results. HELP!!! I don't know what's wrong or if I should just return the printer to the shop for a refund.

Thanks

[DavidSMP]

Hi @ricamendz,

Thanks for visiting the HP community.  A good day to you. I came across your post where you require assistance to install the printer software on your MAC. I will be delighted to assist you here.

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Splendid effort, commendable troubleshooting and superb description of the issue. Kudos to you on that score.:)

🙂

To assist you with accurate information I would require more information regarding this.

• Did you reset the Mac printing system and download the software again?

• For now please reset mac printing system from this link: https://support.hp.com/ro-en/product/hp-color-laserjet-pro-mfp-m177-series/5303438/document/c0137198...  to ensure you start over on a clean note.
• Then restore disk permissions from these links based on your operating system.
• Link 1: https://support.apple.com/en-in/HT201560
• Link 2: https://support.apple.com/en-in/HT201560
• Then download and install the full feature software for the printer using HP Easy start.
• Do not use the CD installer, please. This should fix the problem for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂