"Scanner Error 13"

[GoldenSwan]

LaserJet Pro MFP M277dw. "Scanner Error 13.  Turn off then turn on." 

Following efforts unsuccessful:  power reset (disconnect power cable from printer, then wall outlet, reconnect); printing a hardware self test (successful, configuration page printed); troubleshoot ("USB composite device can't work properly with USB 3.0"); updated software (installation took too long, fatal error).  

[Chimney_83]

Greetings @GoldenSwan, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are getting an error on your printer "Scanner Error 13.  Turn off then turn on.". Don't worry, I will be glad to help.

Kudos to you for trying to troubleshoot the issue on your own.

Are you able to make a copy on the printer? (This would let us know if this is a hardware or a software issue.)

Have you tried to use HP Print and Scan doctor?

Recommend you to do a hard reset on the printer. (Turn off the printer, disconnect all the cables, wait for a minute, connect the power cord of the printer to wall outlet directly, do not use any surge protector.)

Turn the printer On and try to make a copy. 

If you are able to make a copy, please connect the printer to your computer and update the firmware for your printer. To download the firmware for your printer, please click here. 

Once you have updated the firmware, please disconnect the printer from your computer and turn off the printer. 

As you have mentioned that you are getting a fatal error during printer installation. 

Recommend you to uninstall the printer software using the method mentioned below. (Have the printer disconnected and Off during uninstallation.)

Uninstall the printer from programs and features from the control panel.

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Start the printer setup and connect the printer only when the setup prompts for the printer. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.