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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-15-2014 07:53 AM

HP Recommended

I have an HP Officejet 6500A Plus, and when I try to scan, I get a message saying, "The scanner is currently in use.  Please wait until the current job is completed."  There are no documents on the glass, nor in the automatic feeder.  I have tried turning the printer off and on and unplugging it, but still getting the message.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2014 10:32 AM

HP Recommended

Hi,

 

Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

1 REPLY 1

‎07-15-2014 10:32 AM

HP Recommended

Hi,

 

Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.

 

www.hp.com/go/tools

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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