"There is a problem with the printer or ink system" "Printer Failure"

[LittleBlue]

I have Photosmart 7520, Im getting the message.

"Printer Failure" "There is a problem with the printer or ink system"

I've tried realigning cartridgers, resetting the printer ( pull plug from wall), cleaning print head with water, and shutting on and off.

Its not that old, and only  used for light duty.

Any thoughts ?

[LittleBlue]

Also to add -

This all started with Black Ink not printing.

The cartridge show more than 1/2 full, and its only about 2 weeks old and I dont print much.

[Jeet_singh]

Hi @LittleBlue,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are getting Ink system failure error message on your HP Photosmart printer. I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Are you using HP genuine original cartridge?

Did you try using another cartridge and check?

What is the Operating System installed on the PC? 

Windows - Click here

Mac OS  - Click here

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

For further assistance, please follow the steps suggested in the support document for - Ink System Failure' or '0x ...' Error Code Displays - Click here

If nothing works, I would personally suggest this could be printer hardware. I would recommend you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[LittleBlue]

Are you using HP genuine original cartridge?  - Yes

Did you try using another cartridge and check? - Yes

What is the Operating System installed on the PC? 

Mac OS10.11.6

I did the hard reset too.

It says "Printer Failure" "There is a problem with the printer or ink system"

Turn printer off tehn on. If problem persists, contact hp"

[Jeet_singh]

Hi @LittleBlue,

Thank you for replying,

As I understand this is could be an issue due to power failure, I would personally suggest this could be a printer hardware. I would request you contact our HP phone support for further assistance. Plese, follow the link in the previous post to submit a form to generate a phone number and case number.

I hope this helps. Let me know if you need any further assistance. I'll be more than happy to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,