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Student
Posts: 1
Member Since: ‎06-19-2012
Message 1 of 7 (17,621 Views)
Accepted Solution

"scanner error 6, turn off then turn back on"

HP LJ300 m375 says "scanner error 6, turn off and then turn back on" after I scan a document to my computer.

 

I turn off (and unplug even) and turn back on and it lets me scan once more and then the error is back and I cannot scan again until I turn off and back on. 

 

I do not get this error when I scan to a USB Flash Drive.

 

How do I get rid of this error?

 

Thanks!

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Accepted Solution

Re: "scanner error 6, turn off then turn back on"

Hi!

 

I have something that might work for you.  I'm assuming that you are scanning from your PC using the HP Scan application.  If that is the case, the default resolution (DPI) is 200.  Try using 300.  We're still researching, but this appears to work around the problem.

 

TLB

I am an HP employee

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Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 2 of 7 (17,605 Views)

Re: "scanner error 6, turn off then turn back on"

Hi taspringer,

 

This is a commercial line product. For the best answer to your questions you will need to repost your question to the following links.

http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support

http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413

I am an HP employee.

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Tutor tlb Tutor
Tutor
Posts: 5
Member Since: ‎09-20-2011
Message 3 of 7 (17,587 Views)

Re: "scanner error 6, turn off then turn back on"

Hi!

 

We are actively researching this condition.  When/if you post to the links provided for the commercial product forums, would you please include the following information:

 

1.  Did your device previously complete a scan without receiving a "scanner error 6"?

2.  What version of firmware is on your device (print a configuration report and look for Firmware Datecode near the top left)?

3.  You indicated that the issue does not occur when you scan to usb - are you able to copy as well?

4.  For your scan from your computer, are you using the HP Scan Application or something else? 

5.  What resolution are you using for your scan?

6.  What file type are creating from your scan (pdf, jpg, tiff, etc.)?

7.  Is your scan output type color, grayscale, or black and white?

 

Thanks so much for your help!

 

TLB

I am an HP employee

 

 

TLB
I am an HP employee
Tutor tlb Tutor
Tutor
Posts: 5
Member Since: ‎09-20-2011
Message 4 of 7 (17,571 Views)

Re: "scanner error 6, turn off then turn back on"

Hi!

 

I have something that might work for you.  I'm assuming that you are scanning from your PC using the HP Scan application.  If that is the case, the default resolution (DPI) is 200.  Try using 300.  We're still researching, but this appears to work around the problem.

 

TLB

I am an HP employee

TLB
I am an HP employee
Student
Posts: 1
Member Since: ‎07-04-2012
Message 5 of 7 (17,548 Views)

Re: "scanner error 6, turn off then turn back on"


tlb wrote:

Hi!

 

I have something that might work for you.  I'm assuming that you are scanning from your PC using the HP Scan application.  If that is the case, the default resolution (DPI) is 200.  Try using 300.  We're still researching, but this appears to work around the problem.

 

TLB

I am an HP employee



I can confirm that this works.  I had the same issue after updating my firmware.  Scanning at 300 DPI will work & no errors will appear.

Tutor tlb Tutor
Tutor
Posts: 5
Member Since: ‎09-20-2011
Message 6 of 7 (17,504 Views)

Re: "scanner error 6, turn off then turn back on"

Hi!

 

If you see "Scanner Error 6" on your control panel for the M375 or M475, please check to see what version of firmware you are using (click the Information icon (blue circle with "i" in it) on the control panel to display the firmware version).

 

If it is older than 20120626, you will want to upgrade your firmware.  To do this you can do one of the following:

 

Update from Device (device must be network connected):

1.  From the device Control Panel, select the Set Up Menu (wrench icon at top)

2.  Select Service

3.  Select LaserJet Update

4.  Select Check for Updates Now and follow instructions on the control panel

 

Update from PC (PC must be network connected w/ internet access):

1.  Go to hp.com

2.  Search for your model (m375 or m475)

3.  Go to the Software and Driver Downloads page for your device

4.  Select your OS

5.  Find FIRMWARE listed after the drivers

6.  Click on the link under Description for instructions and download information

 

 

I hope this helps!

 

 

TLB
I am an HP employee
Student
Posts: 1
Member Since: ‎10-02-2012
Message 7 of 7 (17,289 Views)

Re: "scanner error 6, turn off then turn back on"

I can concur that changing the resolution from 200 to 300 stopped the error 6 code from coming back up.  I am now in the process of updating the firmware on the printer.

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