re-activate scanner function with new printer

[Terriintnav]

We recently bought a refurbished printer - HP Laserjet m1522nf - it is the EXACT same model we had before, at least I think it is 🙂

And we were able to hook it up and start using it for printing and copying right away.

However, I don't know how to get my scan function working again. I have a shortcut for scanning on my desktop but when I try to click it, it's mostly non-responsive...after several minutes it pops up with a 'processing' message or something. But it doesn't scan anything.

Help!

[sabretooth04]

And did you totally reinstall the Full Featured Software and Drivers for that printer from the HP Support site?

[Terriintnav]

Thank you for your reply.

I first tried re-installing the CD that came with the printer but that just resulted in an error message.

I downloaded the HP Universal Print Driver for Windows PCL6 (64 bit) which I believe is the right one for my OS.  Doesn't affect my scan-ability at all.

Note: the printer I use to scan docs to my computer is not my default printer. But we did have it set up so that it was connected with the scan shortcut.

Aaargh!  I hate this stuff 🙂

I may just call in tech support.