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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2017 08:58 AM

HP Recommended
Product: HP Laserjet m1522nf
Operating System: Microsoft Windows 7 (32-bit)

 

We recently bought a refurbished printer - HP Laserjet m1522nf - it is the EXACT same model we had before, at least I think it is 🙂

 

And we were able to hook it up and start using it for printing and copying right away.

 

However, I don't know how to get my scan function working again. I have a shortcut for scanning on my desktop but when I try to click it, it's mostly non-responsive...after several minutes it pops up with a 'processing' message or something. But it doesn't scan anything.

 

Help!

2 REPLIES 2

‎05-18-2017 09:09 AM

HP Recommended

And did you totally reinstall the Full Featured Software and Drivers for that printer from the HP Support site?

‎05-22-2017 02:29 PM

HP Recommended

Thank you for your reply.

 

I first tried re-installing the CD that came with the printer but that just resulted in an error message.

 

I downloaded the HP Universal Print Driver for Windows PCL6 (64 bit) which I believe is the right one for my OS.  Doesn't affect my scan-ability at all.

 

Note: the printer I use to scan docs to my computer is not my default printer. But we did have it set up so that it was connected with the scan shortcut.

 

Aaargh!  I hate this stuff 🙂

 

I may just call in tech support.

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