-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- register printer

Create an account on the HP Community to personalize your profile and ask a question

01-31-2017 08:13 PM
If your printer was replaced under warranty the old Instant Ink account would have been automatically cancelled. If your old printer failed but was not under warranty you will need to contact HP to cancel the Instant Ink subscription to avoid continuing charges.
You will need to set up a new Instant Ink account as described in the document here.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
01-31-2017 08:34 PM
01-31-2017 09:31 PM
The HP site here says "When HP replaces a printer under warranty, the subscription for the original printer is cancelled and removed from your Instant Ink account. Set up and re-enroll the replacement printer with your existing HP Instant Ink account, and then confirm that the original printer's subscription has been cancelled."
Go through the steps in the "HP sent me a replacement printer" section.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
