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‎03-07-2017 08:53 AM - edited ‎03-07-2017 10:54 AM

HP Recommended
Product: HP Laserjet 4250tn
Operating System: Microsoft Windows Server 2008 (64-bit)

We print some pages with a border  and others without.  After printing a page with a border we get a residual black line on the next few pages.  This is a new problem and we aren't sure how to resolve it.   The line will not appear unless we print pages with a border.  We tried running a cleaning page and changing the toner.  It does not fix the problem.

1 REPLY 1

‎03-07-2017 11:10 AM

HP Recommended

I would recommend updating your FW .

Go to the Software and Drivers Download page at HP.com and install the latest available firmware for the printer.

 

Check to make sure the toner collection unit isn't full. 

 

Finally, print a cleaning page from the control panel of the Printer, normally you would select the following from the menu:

  • Device Maintenance
  • Calibration / Cleaning
  • Cleaning page

 

I am an HP Employee
I work in Laser Jet Printing
The opinions expressed here are my own and not those of HP.
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