resolve error 22 in MFPM127

[NADI-1338]

Hi

I bought Laserjet pro MFPM127 fw recently .I have error 22 for sacnning .How could I resolve it ?thx

[Dvortex]

Hello, @NADI-1338 - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that you are getting scanner error 22 while scanning using the HP LaserJet printer. This error might display when extra weight or pressure is applied to the scanner glass, such as when scanning an open book. The weight or pressure can stall the scanner mechanism.

To resolve the issue, reset the printer. Here are the steps:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now, try and make a copy using the printer control panel. Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not. If the copy works fine, then try scanning again and check.

Those steps should do the trick, let me know the outcome!

Cheers 🙂

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