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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-27-2017 10:18 AM

HP Recommended
Product: Photosmart 6520
Operating System: Microsoft Windows 10 (64-bit)

I order my ink cartridges from HP 564XL.  After installing a fresh black cartridge, the print was faded or nonexistant.  I replaced it with another cartridge and it prints fine.  All I want to know is where I mail this faulty one. $25 is $25.

Thank you

1 REPLY 1

‎02-27-2017 10:22 AM

HP Recommended

Hi gp_78,

 

Welcome to HP Support Forums! I understand you are wanting to return defective ink. Please call HP technical support at 800-474-6836.

 

Hope this helps! Have a nice day! Justin L.

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