scan to computer is currently unavailable

[BorderReiver]

I am suddenly unable to use the HP Printer Assistant to scan a document from the scanner to the PC.  I don't know when the problem started but it has certainly worked in the past.

I have been through various suggested solutions but none work.  The HP Printer  and Scan doctor does not help.  It says that it cannot connect to the printer - although it manages to find it in the first place.  I can print to the printer and I can scan by using the control panel on the printer.  Following the suggestions on one of the numerous help pages that I read, I can also scan from my PC using the Windows Scan and Fax software.  If these methods are able to connect, why do I get 'scan to computer is currently unavailable' if I go into Manage Scan to Computer?

Any ideas?

Thanks

BR

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.  Have you tried turning the printer, computer and router off and then turn it on in this order - router, printer and then computer?  Does it resolve the issue?

If not, please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[BorderReiver]

Thanks for the response Dean. 

I had already followed the suggested process of turning the printer, computer and router off and then turning them on in that order and was hoping to avoid a complete reinstall - in case the existing printing functionality also gets lost.

As a reinstall will take a little while to go though, I'll attempt to do it this weekend and report back on the process.

BR

[BorderReiver]

Still being a bit loathe to go through a complete reinstall, I went through the Utilities menu and tried the Install new printer option - even though the printer was, in theory, already connected and could print OK.  That seems to have cured the problem for now.  I had to provide a MAC address - whereas I'm sure in the past the printer was found automatically.  Anyway, I'll see how it goes ...

[greenturtle]

Hi @BorderReiver,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[MyTwoCents28]

Shutting down and restarting in the order you suggested, worked like a charm! Thanks!

[greenturtle]

Hi @MyTwoCents28 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[SofiaML]

Hello,

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SofiaML
HP Support Community