scan to computer is slow

[Stanley6]

Recently installed printer  by WiFi to an existing home network of 2 computers, that have wired connection between each other .    Everything works, only computer 1 can send faxes and can receive scanned items from 6950 quickly.

Computer 2 can do the same, only every fax or scan to it, is slow.

Communication between the computers is fast.

Computer 2 is actually closer to the printer than computer 1      As far as ai understand, there is no possibility of joining the printer to network by existing ethernet cable

Appreciate any advice .   Thanks .   Sidney

[Rainbow23]

@Stanley6,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you facing slow scanning and faxing issues from the 2nd computer connected to your HP OfficeJet 6950 All-in-One Printer.

This issue could occur if the drivers are not installed properly.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link: Wireless Printer Setup (Windows)

You may also check the link: Wireless printing center

Let me know how this works.
 

You have a good day ahead.
 

[Stanley6]

Thanks  Rainbow23    This did not help   When doing as you suggested from MFC, the message came up on printer screen that latest software is installed..

[Rainbow23]

@Stanley6,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

This issue could occur if the firmware is not updated.

Please follow the link to update the firmware: Firmware Update

Let me know if this works.

You have a good day ahead.

[Stanley6]

Thanks so much for that   have updated firmware, but no change in speed     when I send a fax directly from computer for example, after clicking send, the message "spooling" come up, and stays for a long time till "sending" appears

   Not sure if it is relevant, but since installing the MFC, can hear a "pinging " sound from the computer, maybe a couple of times a minute.   Thanks again

[Rainbow23]

@Stanley6,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

This could be an issue with the drivers installed on computer 2.

Please follow the steps provided below to uninstall and reinstall the drivers.

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers

Let me know if this works.

You have a good day ahead.