scanned items show up in REVERSE order

[tryii223]

HP, please be more desriptive. I read previous posts and still cannot fix.

When I scan a 5 page document, 1-5, it shows up on my MAC 10.9 in the order 5-1.

One of your posts says in the "Copy" settings on the printer to change to "Collate On", then save default.

I did this and it still shows up in the wrong order.

I scan large documents everyday and need to have in correct order.

Please help and be very specific!!!!

Thank you,

Terry

[Cheetah12]

Hello tryii223,

Welcome to the HP Forums!

I understand when you scan a document, then scans are showing in reverse order. Just to clarify this issue, I need to ask you some question:

I need to find out what type of printer do you have? Click here to find out: Model Number.

How is this printer connected? Wireless or USB?

Are you using the scanner glass or automatic document feeder? If you're using the automatic document feeder, are you placing these pages 1-5 or 5-1?

Please verify this information and I will assist you further. Have a great night!

[tryii223]

I have the Officejet Pro 8625

Using wireless

I'm feeding using the automated rack and putting in pages 1-5 and it shows up on my computer screen pages 5,4,3,2,1 in that order.

Essentially the pages I scan shows up in reverse order of whatever way I place in the tray.

Thank you,

Terry

[tryii223]

When can I expect an answer??

[tryii223]

Issue NOT RESOLVED, please help.

Thank you,

Terry

[Cheetah12]

Thank you for this information. I need to ask a some more questions to clarify this issue:

Are you using the HP scan or Apple software to scan?

When you save this document on your computer, is this showing as out of order or does this only happen when previewing the scan?

I will be looking forward to hearing from you again!

[tryii223]

I don't know if it is using Apple or HP to scan.

I have an Apple computer and it shows up in reverese. I don't know how.

It shows up in reverse order in the preview and also when I save it.

Please help!!!

Terry